Canceling an order may be difficult. If you wish to cancel an order, notify us immediately and we will attempt to stop the order before it is processed and sent for shipping. If it has already been processed, we are unable to cancel the order, and it be subject to our return policy.
Custom orders are not eligible for return unless the products do not meet the original specifications.
All sizing must be based on the horse's actual measurement. Even if you own a PHT blanket currently, please measure the horse you are ordering for. Just because a PHT out there has one size on it, will not mean this is the sizing of the PHT New blanket ordered. DO NOT GO OFF ANOTHER BLANKET MANUFACTURER SIZING or previous PHT Blankets. Please measure from center of the chest around point of the shoulder to center of the tail. Please measure both the left and the right side. Make sure your horse is standing square. Take the larger measurement as your measurement for your blanket.
We take great care in packaging our magnets for shipment, so damage during shipping is very rare. All shipments that are received in visibly damaged condition MUST be reported to the delivery carrier at the time of receipt. Also, damage claims must be reported to us within 2 days of receiving your shipment so that we can initiate a claim with the carrier. You must keep all boxes and packing material, as the carrier may want to inspect the damaged packaging and products.
We are very concerned about the security of our transactions on the web. That is why we use FirstData one of the most respected and secure credit card processing providers on the web. We do not store your credit card information on our servers, or anywhere else, after your order is processed and complete.
We will not share your personal information or email address with anyone, nor will we email you, unless it is regarding your order. The only thing you will receive from us is your order confirmation and communication pertaining to your order.
We warrant our products to be free of manufacturers defects for 30 days. Our only obligation is to replace products proven to be defective. All other warranties, express or implied are disclaimed.
Acceptance of any order is conditioned on Buyer's acceptance of these terms. We shall not be liable, whether in contract, in tort, under any warranty, in negligence or otherwise, for consequential, special or incidental damages. Under no circumstances shall our liability exceed the amount of the purchase price. The buyer's limited right to replacement is the Buyer's sole and exclusive remedy.
Any information posted on this site is as a public service. Users of this web site are responsible for checking the accuracy, completeness, currency and/or suitability of all information themselves. PHT Products does not represent, guarantee or warranty the accuracy, completeness, currency, or suitability of the information on this web site. PHT Products specifically disclaims any and all liability for any claims or damages that may result from providing the web site or the information it contains, including any web sites maintained by other parties and linked to this web site. PHT Products does not independently verify nor exert editorial control over, information on pages outside of this site.